What is ISO 9001?
ISO 9001 is a family of standards established by ISO (International Organization for Standardization), which relate to quality management systems and are designed to help organizations to meet the needs of customers and other interested parties .
ISO 9001 is a certification system by veryfing (auditing) that the organization's quality management system complies with the ISO 9001 standard. The standard can cover all industrial sectors, not only for production, construction and services, but also for public services such as schools.
Key concepts of ISO 9001
- Confirmation that the quality management system used is certified
- Process approach based on the assumption that all activities related to quality management are combined and contain inputs and outputs
- System provides continuous improvement
- All activities lead to customer satisfaction
Benefits of ISO 9001
In the times of unlimited global competition and emphasis on quality assurance of products and services, trust and responsibility for the product, all organizations providing products and services under the strong price competition and non-price competition develop quality management systems that put customer satisfaction first.
The quality management system defines all the activities necessary to obtain consistent results for the client related to the product or service offered. Quality assurance policies are established, documented, implemented and maintained for continuous improvement.
Certificate of compliance with the ISO 9001 standard is used as a method of introducing and developing a quality management system.